HORN OF AFRICA, 2016-now
Back in 2016, we began to work with the Somaliland Coastguard to bridge the gap between field reality and strategic decision-making at Headquarters. This agency faced various information challenges:
Lack of communication between different departments and different operation bases meant that no one had a clear picture of the evolving situation on the coast.
Because reports were analogue, information was hard to access and leverage, especially in time-sensitive developments. Organizational knowledge was quickly lost with staff turnover.
Insufficient formal training led to issues when patrols reported on incidents at sea, since they were not sure about what information was relevant and often missed key things when reporting.
Overall, this organization was aware of its issues and had a strong desire to implement data-driven operations, but it lacked a system that would allow them to institutionalize cultural change.
Together with the organization, we developed an Information Management System (IMS) using FUSION™ to collect information on threats at sea and send them in real-time to HQ.
This IMS included various reports relevant to different departments, and allowed the Heads of each unit to see information from other relevant units. Having their information centralized and shared between departments and operation bases lead to better strategic alignment for high-level decision-making on things such as resource allocation.
Reports are standardized and traceable. When detecting an incident on patrol, they know what exactly they to report, helping build capacity and resilience. Because all the information is stored in one place under one same structure, it is easily accessible and searchable, protecting organizational memory from HR turnover.
IMPACT & RESULTS
Centralized information, shared between relevant departments and bases of operation, means better strategic alignment.
Information stored in one place, under one architecture, ensures organizational memory is protected and not lost with turnover.
Standardized reports, with detailed traceability, helps build capacity for the Coastguard human resources, making it more resilient and more responsive on its demanding public mandate.